CasinoJax Privacy Policy

This Privacy Policy explains how CasinoJax may collect, use, store and protect information when you visit the website, create or use an account, contact support, or otherwise use our online casino services. It also explains your privacy choices and how to request access, correction or deletion of your information. We aim to handle personal information responsibly and transparently, in line with applicable requirements for players in Australia.

CasinoJax operates under a Curaçao gaming licence (8048/JAZ) issued to Hollycorn N.V., and protects player data with 128-bit SSL encryption and PGP-secured data transfer.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. CasinoJax may collect information that you provide directly, information generated when you use the site, and information received from service providers or other lawful sources. We only seek information that is reasonably relevant to operating, securing and supporting the service.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential details, contact information, account credentials and communication preferences. We may also keep records of your requests, complaints, feedback and other messages sent to customer support. Information supplied during registration should be accurate and kept up to date so that your account can be managed correctly.

Verification and identity information

To help confirm identity, eligibility and account ownership, we may request verification documents or related information. This may include identity documents, evidence of address, information about your source of funds where appropriate, and records of checks carried out to protect the service. Such information may be used for customer due diligence, age and identity verification, responsible gambling processes, anti-fraud measures and other compliance purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and other account transactions. Payment details may be processed by specialist payment providers, and we may not receive or store all sensitive payment information ourselves. Transaction records help us operate your account, investigate issues, prevent misuse and meet applicable record-keeping requirements.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and interaction data. We may also receive information about how you reached the website and how you use its features. This information can help us keep the website functional, understand performance, improve the user experience and identify suspicious activity.

How we use information

CasinoJax may use personal information for the purposes reasonably expected when you use an online casino service. Depending on the circumstances, these purposes may include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals, wagers and other account activity.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Providing customer support, responding to questions and resolving complaints.
Communicating with you about your account, service updates, security matters and important notices.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Monitoring, testing and improving website performance, features and usability.
Detecting, investigating and preventing fraud, unauthorised access, abuse and other unlawful or harmful activity.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Establishing, exercising or defending legal rights and managing disputes.

We may combine information from different interactions where this is necessary for one of these purposes. We may also use aggregated or de-identified information for analysis, reporting and service improvement. This information is not intended to identify you personally.

Sharing information

Personal information may be shared with carefully selected service providers that help operate the website and account services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics and security. They are expected to handle information only as needed to provide their services and in accordance with appropriate confidentiality and security obligations.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect users or the service, investigate suspected wrongdoing, enforce applicable terms, or establish or defend legal claims. If a business change affects the service, information may be transferred as part of that change, subject to applicable privacy requirements. We do not describe these disclosures as a sale of your personal information.

Cookies, security and retention

Cookies and similar technologies

CasinoJax may use cookies and similar technologies to remember settings, keep account sessions working, support security, understand website usage and improve services. Some cookies are necessary for core website functions, while others may help with analytics, preferences or relevant communications. Cookies may be placed by us or by service providers working on our behalf.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect some website features, account functions or the way pages are displayed. Browser controls vary, so you should check the settings and help information for the browser or device you use.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No internet transmission or electronic storage method can be guaranteed to be completely secure, so you should protect your account credentials and contact us promptly if you suspect unauthorised activity.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted. How long information is retained depends on its type, why it was collected, account and transaction history, security needs, dispute handling and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

International processing

Some technology, payment, verification or support providers may process information in countries outside Australia. Where this occurs, appropriate steps are intended to be taken to protect the information and support compliance with applicable privacy requirements. The location of processing may depend on the provider and the services needed for your account.

Your privacy rights and requests

Subject to applicable requirements and reasonable verification, you may ask us to explain how your personal information is handled and exercise rights that may include access, correction and deletion. You may also withdraw consent to marketing communications at any time. These rights are not absolute: a request may be limited or refused where information must be retained, where disclosure could affect another person, or where another lawful exception applies.

How to make a request

For privacy and data requests, contact support@casinojaxcasino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

Access: ask for a copy of personal information we hold about you, together with general information about how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to marketing communications or change your communication preferences. You can also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent will not necessarily stop service, security, transactional or other essential account communications. Deleting an account or requesting deletion may not remove records that we are required to keep for legal, security, dispute-resolution or legitimate operational purposes. If you are dissatisfied with how a request is handled, you may raise the matter with us first and may have further options under applicable Australian privacy requirements.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will be made available on the website. Where an update is significant, we may provide an additional notice through the website or another suitable communication channel. Your continued use of the service after an update may be subject to the revised Policy, to the extent permitted by law.